Jan Ken Managing Conflict in Relationships Essay

Jan Ken: Managing Conflict in Relationships Unit 9 Assignment Marie Holloway Kaplan University Author Note: This research is being submitted on March 11, 2014 for Mark Lambertson’s CM206 Interpersonal Communications course. Q #1: Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using â€Å"I† language. Ken could have used language that promotes cooperation and mutual respect. †Jan, we’ve been friends for a long time and I’d like to discuss a situation before it interferes with our relationship.† or â€Å" Jan, there’s a problem in our friendship that we need to†¦show more content†¦204-206), and nonverbal metacommunication (Wood, 2013, P. 27, 233). Ken used them in his unsuccessful attempt to emphasize the seriousness of the situation, whereas Jan utilized them with her defensive listening (Wood, 2013, P. 155). This created a negative outcome. Cues are a symbolic perception of how we are interpreted whether it be verbal or non verbal. Therefore, our intention must first be focused on creating a good outcome and cons ider effective communication by engaging in dual perspective and monitor the communication (Wood, 2013, P. 31-33) to become productive and resolve any conflict. Secondly, relax! Don’t be so tense and intense about the situation, it comes across as the chilling effect (Wood, 2013, P. 178) and causes an unwanted reaction. Show that you are emotionally involved within the conflict by effectively expressing your emotions (Wood, 2013, P. 180-181) and respond sensitively when others communicate their emotions (Wood, 2013, P. 186-187). Show grace while engaged in the conflict (Wood, 2013, P. 243). Q #5: The conversation seems to be framed in a win-lose orientation to conflict. Each person wants to be right, and to win at the expense of the other. How can Jan and Ken move their conflict discussion into a win-win orientation? They should focus on a healthy conflict that involves all three parties: Ken, Jan and the relationship (Wood, 2013, P. 241). Honoring all three within theShow MoreRelatedThe Workplace Of The 21st Century2710 Words   |  11 PagesThe workplace of the 21st century is continuously changing. There is more diversity in the workplace than ever before. Diversity is defined as real or perceived differences among people that affect their interactions and relationships (Bell 4). In this paper we will explore multi generations in the workplace with focus on the millennial cohort. According to Merriam Webster, cohort is a group of people used in a study who have something (such as age or social class) in common. 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